A. Who we are

We are Heaveness. We offer lifestyle services such as the Heaveness app. We process personal data of our users and other relations. We do this to offer you the best possible service and to achieve our objectives. In this privacy statement we explain why and how we process personal data. This privacy statement applies to all our processing, including situations in which we process personal data together with other parties (for example for events or meetings). In this statement we explain which personal data we collect and use, why we collect this data, and what rights you have.

B. Which personal data do we process about you and why?

When you use Heaveness, we process personal data about you. We do so, among other things, to offer you the best possible service and to meet your requirements. We can process the following types of personal data about you: name, date of birth, telephone number, e-mail address, family relationships, information about your pets, special life events, use data, purchase and payment details, messages submitted by you, messages from other users that contain your name, visual materials, and other information you provide to us.

We process this data primarily to allow you and other users to use Heaveness. For example, to display your name and your public messages to other users, and to show photographs that you are in.

In addition, we use your data to send you newsletters, for example to inform you about new features. We can also use your personal data to improve the app and our other services.

Furthermore, we may use your data to send you marketing e-mails or to contact you in another way, for example via social media or other websites. For this we collaborate with other companies.

We can also use data in other ways: data may be provided to government bodies, or used in court proceedings in which you are a party.

It is not possible to create an account without submitting your name and e-mail address. All other personal data is provided on a voluntary basis.

C. Providing data to third parties

We may provide your personal data to third parties, such as the parties mentioned above, but also to our data processors. These are the companies that take care of the servers on which our app is running and of the system for sending out our newsletters. If data processors are based in a country outside the European Union, we make sure that written agreements are in place to ensure your personal data receive the same protection as in the European Union.

D. Legal basis for processing

The above processing is based on one or more of the following legal principles:

Processing for the purpose of a legal obligation
Processing for the realisation of our agreement with you
Processing with your permission
Processing for our legitimate interests

E. Retention period

Your personal data will not be retained any longer than is necessary for the above processing purposes.

F. Your rights

You have the right to request an overview of the personal data we process about you. If this data turns out to be incorrect, incomplete or no longer relevant, you can demand that the data must be corrected or deleted. You also have the right to object to our processing of your personal data, and you can revoke your permission for processing. For a complete overview of your rights, please refer to the website of the Dutch Data Protection Authority. This is also where you can submit any complaints about our processing of your personal data.

G. Changes to this privacy statement

This privacy statement was last amended on 8 November 2019. We can change this privacy statement at any time. In the event of significant changes we will inform you of the change.

H. Contact information

Heaveness B.V. is the controller for all personal data processing in the Heaveness app. If you have any questions or complaints, you can contact us via info@heaveness.com.

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